Where do you pick up from?

Tours can start from

  • Heathrow or Gatwick airports
  • Southampton Cruise Terminal
  • Heathrow, Windsor, Farnborough / Camberley area hotels
  • Slough, Farnborough or Windsor train stations

I wear a lilac coat or jacket to help me stand out in the sea of dark suits!

Do you pick up from London?

For a straightforward day tour, No, I don’t pick up from within the M25 boundaries. I actually live 30 miles outside of London; about 40 minutes from Heathrow and Windsor (outside of rush hour). The train journey from Paddington or Waterloo is much quicker for you than battling the commuter traffic, where it’s possible to be stuck in a car for up to 2 hours and still not be outside of London. That doesn’t sound like fun to me. 

However, if your tour includes a transfer to/from another hotel or airport / cruise then I can accommodate a London drop-off.

When do I need to pay for the tour?

To reserve a tour, you need to complete the booking form and pay either the full amount or a 25% deposit. If you pay the deposit, you can choose to pay the balance anytime prior to the tour via Paypal. Just click on the invoice number on your booking summary. Otherwise you can pay on the day of the tour by cash, or credit cards via iZettle.

If for some reason I needed to refund you some money, I can do that via Paypal.

How much time do we spend in the car versus actually at the destinations?

One of the concerns about tours generally is the amount of travel time involved, and feeling ‘rushed’. I have tried to balance travelling times with the amount of time you get at any one place.  I acknowledge that my tours may be busy, but hopefully not too busy that you don’t get a good feel of a place. Typically the car journey from and to Windsor or Heathrow will be 1 - 1.5 hours, whereas driving times within the tours proper are typically 30 mins to 1 hour at a time

On the full day tours, you will normally have about 2.5 to 3 hours for the main visit, with other stops lasting between 30 mins to 1 hour. Please see individual tours for more information. Of course, journey times can be adversely affected by traffic conditions beyond my control, and we may arrive back later than stated. Please consider this carefully if you have onward travel connections or have arranged a reservation e.g. a theatre trip. I cannot be held liable for missed flights / sailings / departures / reservations. I would always encourage people to take out travel insurance for holidays to the UK anyway to cover unforeseen events.

What do the tour costs include?

All tours include the cost of my services, petrol, and car parking fees. Please see the individual tour descriptions for what else is included eg any admissions or lunch, for example. Where lunch isn’t included, I am happy to give suggestions of places to try for meals. On some tours, a cream tea is included, and the tour details will clearly show this. There are optional extras you can purchase on private tours.

What is a ‘cream tea’?

It’s one of the delights of the British way of life!!

It usually comprises a cup (or pot) of tea and 1 or 2 scones with jam and cream. In my books, it should be clotted cream, and the scones should be warm. Coffee is available to tea if preferred, as are soft drinks, no doubt. However the actual cream tea may vary from place to place. Rest assured, I have researched the cream tea stops very carefully!

What languages will the tour be in?

The tour will be conducted in English. I do also speak conversational French and German, and can understand basic Spanish and very basic Russian. 

Can I bring my suitcases / pushchair (stroller) / wheelchair / dog?

I chose my car to provide the maximum comfort for my passengers.  I can take a collapsible wheelchair (and which gets priority over  carry-ons) or a pushchair. I haven’t yet tried both items at the same time. Guide/assistance dogs are welcome, although they will need to be on the floor.

 I can take your luggage (certainly 2 suitcases and a carry-on each) if there are up to four passengers. I can take five people with just carry-ons, but please note one person will be seated in the rear next to the luggage.

My car has an integrated child seat which is suitable for children aged 3 and above. I do also have a car seat which is suitable for babies from about 9 months of age to 3 or 4 years. And also have 2 booster seats. Please let me know if you need a car seat.

Please note, that whilst I am happy to accommodate your belongings where possible, any items left in the car is at your own risk. The car will be locked if I am not in it, but I cannot be held liable for loss or theft of any items, howsoever incurred.

Why do you need to know my mobile (cell) number and where I’m staying?

Because if there’s a problem, I need to let you know! For example - fortunately I am not ill very often, but in the unlikely event it should happen when it’s your tour, I want to inform you as soon as possible if I have to cancel the tour. There is also a chance that because of bad traffic conditions, I might be delayed in my arrival at the pick-up point. In this instance I would want to let you know I am on my way so that you don’t worry whether I’m going to turn up at all, or perhaps thinking you’ve missed the tour.‘

How do I get in touch with you?

For initial queries and bookings, please e-mail me, or use the booking form, and I will get back to you as soon as I can. I can’t readily answer my phone if I am out on a tour or driving, so if you DO leave a message for me (whether by phone or e-mail), I may not be able to get back to you until that evening or the following day. Time differences means email is easier as well.

If you are booked onto a tour, and need to get hold of me urgently, please do phone. You will have been given my personal (not business) mobile phone number; please use this.  Prior to the tour, I will check my phone in case you’re late, or ‘the wrong kind of snow’ is holding up the trains from London.

What about tipping or gratuities?

Tipping is at your discretion. As far as I am concerned, I have included everything into the price charged. However, if you are happy with the tour, I would really appreciate you spreading the word - and a good review on the likes of Tripadvisor is worth its weight in gold. But, if you do have spare British pounds or Euros you wish to get rid of, I will be happy to accept them.

If you haven’t enjoyed your day, please do let me know - if it’s during the tour, I can try and change what’s wrong, or at the very least see how future tours could be improved.

Is there anything else I should know?

Glad you asked!

  • In the event of bad traffic conditions, adverse weather conditions, or anything else I haven’t thought of but which could affect the tour on the day, I reserve the right to alter the sequence of the tour, the journey itself, or substitute an alternative destination. However, you would be involved in the decision process.
  • In accordance with the Data Protection Act 1998, your details will be stored electronically only for the purpose of fulfilling any legal requirements I may have in relation to running a business. Your details will not be passed to anyone else, individual or as a company, and will not be used for spam or marketing purposes. If you wish to write a testimonial (please!) for use on this website, you agree that I can include your name and home town/country. Photos of you will not be used on this website without your permission. Your address is automatically deleted from my computer system 6 months after completion of business. 
  • Car etiquette - please, no smoking in the car. If you are seated in the front or middle, please consider the two right at the back, and maybe offer to swap seats for part of the tour, unless that’s not an option because of medical reasons.
  • I have a fold-up wheelchair if needed. Please let me know if you’d like me to bring it with me.
  • I cannot be held responsible for the British weather. Sorry.

Ok, so the above is what I think you need to know. The REAL questions I get asked frequently include:

  • What are those white arrows on the road for?
  • What's that crop growing in that field?
  • What do people do for work in this town?
  • What do the British people think of (... and it's usually a politician or the royal family)
  • Have you watched "The Crown"?
  • What is thatch made of?
  • I didn't realise there was so much to it! (Ok, that's not a question, but hey!)

And to find out the answers to these questions, you're going to have to come on a tour with me!